Which courier company delivers my order?
DHL delivers your order.
Do you ship internationally?
Yes, we ship to
It is the customer’s responsibility to cover costs to receive the package(s).
Please be noted that in case of PayPal payments, your address on PayPal will appear and we will deliver to your PayPal address unless you give us another shipping address.
When will I receive my order?
The purchases which were ordered after 2 p.m. on weekdays are put into the process of the following day and the purchases which were ordered on Friday are put into the process on Monday. Your order will be shipped within 1-7 working days. Delivery time is variable in wars, natural disasters, fires, terrors, and such extraordinary situations. Your order will be shipped to the address which you stated before. The most important factor that causes delays in delivery is the mistake of your shipment address. Please make sure that you stated your address correctly.
What will I do if a delay occurs during the delivery?
If your order is not delivered to the courier company within 1-7 working days, please send an e-mail to firstname.lastname@example.org which includes your name and your order number. We will respond as soon as possible. Please do not hesitate to contact us if you have any further questions.
What happens if I encounter a problem which arises from delivery?
If you receive a damaged product, your new product will be shipped to your address immediately.
What should I do if I don’t receive my bill with my order?
Your bill will be shipped with your order. But if not, please contact us via e-mail.
How can I contact you?
By an e-mail to email@example.com.
We will respond to you within 48 hours.
By phone +385 916192581
Our working hours:
Weekdays: 9:00 a.m – 20:00 p.m (GMT+3)